TERMS & CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE IMPORTING HAIR PRODUCTS FROM EXODUS EXPORTS PVT. LTD.

QUALITY: -

1. WE DEAL WITH 100% INDIAN HUMAN HAIR. WE DON'T DEAL WITH SYNTHETIC HAIR OF ANY KIND. ANY COMPLAINTS OF USING SYNTHETIC HAIR SHALL NOT BE ENTERTAINED. WE WISH TO INFORM ALL OUR ESTEEMED CLIENTS THAT WE HAVE ONLY ONE QUALITY OF HAIR THAT IS SHIPPED TO ALL OUR CLIENTS.

2. SINGLE DRAWN HAIR IS OF DIFFERENT LENGTH IN NATURE. CARE IS TAKEN TO REMOVE THE VERY SHORT HAIR WITH THE LONGER HAIR FOUND IN DIFFERENT HAIR LENGTH, GIVING A PONY TAIL LIKE APPEARANCE, UNLIKE DOUBLE DRAWN HAIR WHERE THE HAIRS ARE ARRANGED WITH EQUAL LENGTHS WITH NO SHORT HAIR. ANY COMPALINTS ON UNEVEN SIZES IN SINGLE DRAWN HAIR WILL NOT BE CONSIDERED.

3. WE EXPECT OUR CUSTOMERS TO KNOW ABOUT HAIR QUALITY BEFORE DEALING WITH HAIR.

4. ALL OUR HAIR PRODUCTS GO THROUGH RIGOROUS QUALITY CONTROL (QC) PROCEDURES. SO POSSIBILITY OF NITS OR LICE IS VERY RARE.

5.WE TAKE EVERY PRECAUTION TO INDIVIDUALLY INSPECT EACH PIECE OF HAIR BEFORE PACKING. WE SHAMPOO AND CONDITION THE HAIR DURING THE PROCESS MANY TIMES. WE ALWAYS USE BRANDED SHAMPOO & CONDITIONERS TO AVOID TANGLING & MATTING. HOWEVER WE RECOMMEND OUR CLIENTS TO TREAT THE HAIR FOR THEIR DESIRED RESULT AS IT MAY BE DEMANDING TO REACH THE RETAIL MARKET.

PACKING: -

6. PACKING WILL BE STANDARD WITH COLOURED, USUALLY BLUE RIBBON TIED FOR ALL WEFTED HAIR AND YELLOW THREAD TIED TO SINGLE DRAWN HAIR. THE HAIR WILL BE PACKED IN A TRANSPARENT PACKET AND EXODUS EXPORTS STICKER MAY BE PASTED AT THE BOTTOM. A STICKER INDICATING THE PRODUCT DETAILS WILL ALSO BE PASTED ON EACH PACKET OF WEFTED HAIR. ANY DIFFERENT FORM OF PACKING HAS TO BE INFORMED IN ADVANCE AND MAY ATTRACT ADDITIONAL CHARGES. THE PACKETS WILL BE PACKED IN A CARTON BOX AS PER THE SHIPPING STANDARDS.

DELIVERY: -

7. SHIPPING DELAYS: WE SHIP THROUGH INTERNATIONAL COURIER. WE ARE NOT RESPONSIBLE FOR LATE SHIPMENTS DUE TO HOLIDAYS, NATURAL DISASTERS, OR CARRIER DELAYS. PLEASE KEEP IN MIND HOLIDAYS AND WEEKENDS DO NOT COUNT AS A BUSINESS DAY AND SHOULD BE CONSIDERED WHEN CALCULATING SHIPPING TIMES.

8. WE SHALL NOT BE HELD RESPONSIBLE FOR THE CUSTOMS DUTIES, TAXES & OTHER LEVIES GOVERNING THE LOCAL ADMINISTRATION OF THE IMPORTERS COUNTRY. OUR PRICES ARE ALWAYS FOB CHENNAI (MADRAS), INDIA.

IF THE CUSTOMER NEEDS ANY CERTIFICATION FOR CLEARANCE DURING IMPORT WE SHALL PROVIDE THE SAME AT ADDITIONAL COST. IN WHICH CASE THE CUSTOMER SHOULD INFORM US BEFORE THE SHIPMENT LEAVES OUR FACTORY WELL IN ADVANCE.

PAYMENT TERMS: -

9. PAYMENT: ALL PAYMENTS ARE 100% ADVANCE THROUGH BANK TRANSFER. WE HAVE NO REFUND POLICY.

RETURN POLICY: -

10. PLEASE BE AWARE: UNAUTHORIZED AND INELIGIBLE EXCHANGES WILL INCUR 50% UNAUTHORIZED PRODUCT RETURNS FEE.

11. REQUESTS FOR EXCHANGE MUST BE MADE WITHIN 5 BUSINESS DAYS OF RECEIPT OF PRODUCT (S). EXCHANGES MUST BE PRE-AUTHORIZED BY EXODUS EXPORTS PVT. LTD.

12. ELIGIBLE PRODUCT (S) FOR REPLACEMENT MUST BE IN ORIGINAL AND PERFECT FACTORY CONDITION (UNALTERED, UNWORN, UNDAMAGED, AND WITH TAGS IF ATTACHED) AND IN ORIGINAL PACKAGING. IF PRODUCT (S) HAS BEEN ALTERED, WORN, DAMAGED, OR TAGS/PACKAGING TAMPERED WITH, PRODUCTS WILL BE INELIGIBLE AND DEEMED UNAUTHORIZED.

13. EXCHANGE ITEMS MUST BE RETURNED TO EXODUS EXPORTS WITHIN 10 DAYS FROM RECEIPT OF THE PACKAGE. ONCE WE RECEIVE YOUR EXCHANGE PACKAGE, PLEASE ALLOW UP TO 14 BUSINESS DAYS FOR THE EXCHANGE PROCESS TO COMPLETE.

14. IF THERE IS ANY QUALITY ISSUE, AND THE CLIENT IS PLANNING TO RETURN THE HAIR FOR A REPLACEMENT, KINDLY INFORM US BEFORE DOING SO AS WE WOULD RECOMMEND THE MODE OF RETURN SHIPMENT TO AVOID IMPORT TAX FOR US, AS THIS BEING GOODS RETURNED

15. RETURN SHIPPING CHARGES WILL APPLY. WE SHIP VIA THE METHOD CHOSEN ON THE ORIGINAL ORDER, UNLESS INSTRUCTIONS IN THE EXCHANGE SPECIFY OTHERWISE.

PLEASE READ THE "QUALITY ISSUE" IN OUR WEBSITE.

CONFIDENTIALITY: -

16. WE DO NOT SELL, TRADE, OR OTHERWISE TRANSFER TO OUTSIDE PARTIES YOUR PERSONALLY IDENTIFIABLE INFORMATION UNLESS WE PROVIDE YOU WITH ADVANCE NOTICE. WE MAY ALSO RELEASE YOUR INFORMATION WHEN WE BELIEVE RELEASE IS APPROPRIATE TO COMPLY WITH THE LAW.HOWEVER, NON-PERSONALLY IDENTIFIABLE VISITOR INFORMATION MAY BE PROVIDED TO OTHER PARTIES FOR MARKETING, ADVERTISING, OR OTHER USES.

WE SINCERELY BELIEVE IN DELIVERING THE BEST AT ALL TIMES TO ALL OUR CUSTOMERS. WE VALUE YOUR TIME AND HARD WORK. WE WELCOME ANY SUGGESTIONS FROM OUR CUSTOMERS TO IMPROVE OUR QUALITY.FOR QUALITY ISSUES, KINDLY CONTACT US BY E-MAIL.

N.B:
1. WE DON'T HAVE ANY DIRECT SALES OUTLET. PLEASE TRY SOME SAMPLES TO TEST OUR QUALITY.
2. PLEASE NOTE THAT HUMAN HAIR IS A NATURAL PRODUCT SO YOU CANNOT EXPECT EACH BUNCH TO BE SYMMETRICAL IN NATURE, TEXTURE, SHAPE ETC
3. ANY LEGAL ISSUE ARRISING WILL BE SUBJECT TO CHENNAI JURISDICTION ONLY.